Refund policy

Last updated October 31, 2026

You can see a free preview of every pattern before paying, so you know what you're buying. If it still isn't right, here is how refunds work.

Failed patterns

A credit is taken when a pattern is made. If it fails, the credit goes back to your balance automatically.

Not happy with your first paid pattern

Email support@photopatternmaker.com within 7 days of the payment and we'll refund that payment in full. You don't need to explain why. After a refund the credits from that payment are removed from your balance (if any were spent, your balance may go negative and later credits cover it first), and a pattern bought on its own is no longer available.

Subscriptions

Cancel any time from My patterns; the plan ends at the end of the period you paid for and the credits you already received stay yours. If you didn't mean to renew and haven't used the renewal's credits, email us within 7 days of the renewal for a refund of it.

Gifts

A gift link nobody has claimed can be taken back from My patterns, and its credits return to you. A pack bought as a gift can be refunded within 7 days if its link hasn't been claimed.

How to request a refund

Open My patterns and select Request a refund, or email support@photopatternmaker.com with your order ID or receipt and the email used at checkout.

Incorrect or duplicate charges

If you were charged twice, the amount is wrong, or you don't recognize a charge, contact us with the date and receipt and we'll correct it.

Payment disputes and your rights

For the quickest help, please contact us before starting a payment dispute. You still have the right to contact your bank. Nothing in this policy limits consumer rights you have under applicable law.

How refunds are paid

Refunds go back to the original payment method and usually appear within 5 to 10 business days.